Frequently Asked Questions
Do you accept new clients?
We welcome new clients through introductions from existing clients and trusted partners. Each inquiry is considered according to the trip and our availability. Please include your introduction when submitting an inquiry.
What kinds of trips do you arrange?
Our focus is private group travel, expeditions and discovery, and exceptional occasions. This includes villa stays and yacht charters, journeys across several destinations, honeymoons, celebrations, and travel around events such as Formula 1. We take on trips where our knowledge and relationships can make a meaningful difference.
Can the featured trips be tailored?
Yes. Our featured trips are starting points for inspiration. Dates, accommodations, pace, and experiences can be adapted to your preferences, subject to availability. Your final itinerary and price will be confirmed individually.
What is included?
Each trip is arranged individually. Depending on your itinerary, we can coordinate accommodations, transfers, private guides, activities, cruises, yacht charters, and restaurant reservations. Your proposal will clearly identify the services and support included.
What is not included?
Anything not expressly included in your proposal is excluded. International flights, travel insurance, gratuities, personal purchases, and some meals are generally additional. Your proposal will specify the exclusions for your trip.
Do you book flights?
We generally provide flight recommendations, while you book directly with the airline or your preferred provider. Please wait until we confirm your travel arrangements before purchasing connecting flights. Any exception to our flight-booking policy must be agreed with us in advance.
How much will my trip cost?
Pricing depends on your destinations, dates, group size, accommodations, and experiences. We provide a nonbinding quote for the complete trip as proposed, including all specified accommodations, transport, activities, and applicable taxes and charges. Our planning is included in the full-trip price; we do not charge a separate planning fee. Inclusions and exclusions are clearly outlined. You are under no obligation to proceed, and pricing and availability remain subject to confirmation before booking.
How do I pay?
Payments to LuxeAway are generally made by ACH, wire, or bank transfer. Your invoice will include the accepted payment methods and instructions. Any alternative payment arrangement must be agreed in advance.
When is payment due?
Your deposit and payment schedule will be provided before booking. The remaining balance is generally due 60 days before departure, although certain arrangements require earlier payment or full payment upfront.
What is the cancellation and refund policy?
Cancellation conditions vary by supplier and arrangement. We will provide the applicable deadlines, charges, and nonrefundable amounts before booking. Please review these alongside our Terms of Service. Cancellation requests must be submitted in writing through the contact channel provided in your booking documents.
Do I need travel insurance?
We strongly recommend insurance appropriate to your itinerary. We recommend Yonder because you can compare coverage and prices from multiple insurers in one place, with help from their team to choose a suitable policy and navigate claims. Review coverage limits and exclusions carefully, particularly for pre-existing conditions, cancellation, and any planned adventure activities. Some suppliers require specific coverage.